Here you will find answers to common questions. Please check here prior to contacting us for support, as you may find your answer right here.

1.   What temperature should I keep my beer at?
2.   How long should I gas my beer for?
3.   What is the right dispensing pressure?
4.   My beer is flat! Even after gassing for the appropriate time!
5.   All I am pouring is head! Even after gassing for the appropriate time!
6.   Should I leave the gas turned on all the time?
7.   Why are there gas bubbles in my beer line?
8.   How often should I clean my beer line?
9.   Why is the first beer I pour always very heady?
10.  How do I stop my mates from drinking all my beer?
11.  What method of payment do you accept?
12.  Do you accept Credit Cards?
13.  How much is postage?
14.  Is the Uni Star Beer Gun the same as other beer guns?
15.  What dimensions are your kegs?
16.  How do I find out postal charges without placing an order?
17.  How do I use the Flow Control tap?
18.  I am paying by Direct Deposit - what should I use as my reference?
19.  Do I need an account to pay via PayPal?
20.  I have placed an order, but realised i can't make the payment transfer today - how long do I have to pay??
21.  How do I identify who manufactured my keg?
22.  Where do I get a CO2 cylinder & what size?

1. What temperature should I keep my beer at?
   
   Between 1 and 3 degrees Celsius is best for most beers, make sure you keep a thermometer in your fridge at all times.
    

2. How long should I gas my beer for?
   
   For 18L kegs that are cold i.e. been in the fridge for 2 days 230 kpa for 48 hrs. For 18L kegs that are warm i.e. just been put in the fridge 250 kpa for 48 hrs.
    

3. What is the right dispensing pressure?
   
   For a beer tap or beer gun with 2 metres of 4mm internal diameter line 100kpa would work well, the larger the internal diameter of the line the greater the line length will have to be to deliver the same results as 2 metres of 4mm internal diameter line.
    

4. My beer is flat! Even after gassing for the appropriate time!
   
   Check your fridge temperature; it should be between 1 and 3 degrees Celsius, if the fridge is too warm i.e. 4C and above gas absorption will be very slow, also if the fridge Is too cold i.e. to the point that you freeze the beer giving the same result, next to no gas absorption.
    

5. All I am pouring is head! Even after gassing for the appropriate time!
   
   If you’re sure it’s gassed for the right amount of time and pressure I would say your fridge is too warm, keep it below 4C, or it could be your dispensing pressure is not right. (see question 3)
    

6. Should I leave the gas turned on all the time?
   
   No, only if your carbonating or dispensing.
    

7. Why are there gas bubbles in my beer line?
   
   Either you do not have enough head pressure over the beer, the fridge is too warm or the beer is over carbonated.
    

8. How often should I clean my beer line?
   
   Clean the beer line when you clean the keg.
    

9. Why is the first beer I pour always very heady?
   
   The tap is at a higher temp than the beer running through it, you will have noticed that the next beer poured a lot better i.e. the tap is reaching the same temp as the beer.
    

10. How do I stop my mates from drinking all my beer?
    
    Give them our web address.
     

11. What method of payment do you accept?
    
    We accept PayPal & Direct Deposit payments. Paypal is used as a third party merchant which means we do not receive any of your personal information. PayPal is quickly becoming a popular internet tool that many major companies use for online transactions and can be used to process bank account payments as well as credit cards. If you are paying by direct deposit, please ensure you use your order reference number or surname as the reference so we can track payments and avoid delayed shipment of your order.
     

12. Do you accept Credit Cards?
    
    Yes - via PayPal you can pay via Visa & MasterCard.
     

13. How much is postage?
    
    Postage costs are calculated using the Australia Post Calculator based on weight and destination. You will be able to view your postage costs before completing checkout. Each order also incurs a $3.50 packaging and handling fee.
     

14. Is the Uni Star Beer Gun the same as other beer guns?
    
    Basically yes, it delivers beer into your glass. However the other beer guns were design back in the early 1960’s, we now have a beer gun designed this century. The main design features of the Uni Star beer gun are, light weight construction, easily connected beer line, modern design and smooth pouring action with a glass friendly spout.
     

15. What dimensions are your kegs?

16. How do I find out postal charges without placing an order?
    
    Please fill out the order form following all instructions, it will give you the postal cost for the item and you can then choose to submit/add to or cancel your order.
     

17. How do I use the Flow Control tap?
    
    First - the flow control will need to be in the fully close position. To do this the knurled (finger grip) adjustment nut needs to be screwed clockwise until it stops. Make sure this is done lightly without any great force (we suggest thumb and forefinger only). With the tap pulled to the on position, slowly adjust the knurled adjustment nut anti-clockwise until a constant flow is achieved - the first glass will foam because the tap must be cooled down before it will perform correctly. Start with a slow pour until you become confident. You should be able to fill a glass without excessive foam and no waste. Remember - the glass must be tilted at all times throughout the pour. Once you are happy with the pour, no further adjustment is required. Remember each time you wish to drink beer, the gas should be turned on and remain on for the duration of the drinking session and then turned off once you have finished to avoid over carbonation of the beer.
     

18. I am paying by direct deposit - what should I use as my reference?
    
    If you are paying by direct deposit, please ensure you use your order reference number or surname as the reference so we can track payments and avoid delayed shipment of your order. By using product names (eg: 2 x kegs) it makes it hard for us to know who is making the payment as we sell lots of the same products every day.
     

19. Do I need an account to pay via PayPal?
    
    You do not require an account with PayPal to process your payment however we have had some customers who have some difficulty processing their credit cards. As PayPal is a rapidly growing business, we recommend you do join as it makes the process much easier for yourself. By having an account, you simply log in using your details, and it will remember your payment details (bank account & credit card information) for you - all you need to then do, is approve the payment. We do not receive any of your personal information at any time from PayPal - it is kept on their secure server at all times.
     

20. I have placed an order, but realised i can't make the payment transfer today - how long do I have to pay??
    
    We will only ever keep an order in our system for 7 days after being ordered. If no payment has been received, and we have had no contact from the buyer, we will assume the order is cancelled. If you find there is some delay in your payment - please contact us immediately, or wait and place your order once you are capable of making the payment.
     

21. How do I identify who manufactured my keg?
    
    Click here to view our Keg ID page
     

22. Where do I get a CO2 cylinder & what size?
    
    Lets deal with size first, we would recommend between a 6kg to 10kg cylinder of Food Grade CO2, there are smaller & larger cylinders on offer but around this size is practical for home brewers however what is on offer in your area will be the deciding factor. You have a choice whether to own or rent if you want to own the cylinder outright then we recommend www.mykegonlegs.com.au check out the website for the closest location. If you want to rent then there are three companies to choose from however again it depends on which company is represented in your area so we would recommend any of the following:
    https://boc.com.au
    http://www.supagas.com.au
    http://www.au.airliquide.com
    
    Lastly CO2 can kill you so down load the safety data sheet and follow the safe handling instructions from your chosen supply company.